✦ AstroGuru

Help & FAQ

Can't find your answer? Write to [support email].

Your plan

What do I get?

Your full natal chart explained in plain words, personal readings by email, your numerology numbers, a soulmate profile, monthly forecasts and the option to add PDF reports. Everything is also in your account.

How is my chart calculated?

From your birth date, time and place, using astronomical positions of the Sun, Moon and planets for that exact moment. Without a birth time we still calculate your planets, but not your Rising sign or houses.

Can I change my birth details?

Yes. Your name and birth time can be changed in Settings. Your readings are rewritten after the change. For a different birth date or place, contact us.

Is astrology a prediction of my future?

No. Our readings are for reflection and entertainment. They are not medical, legal, financial or psychological advice.

Billing

How does the trial work?

You pay a small fee for a short trial. If you don't cancel before it ends, your plan renews at the price shown on the checkout page, and then at each renewal until you cancel. We email you before the trial ends.

Who charges my card?

Payments are processed by Paddle, our reseller and merchant of record. The charge on your statement may mention Paddle.

Why is the price different from my friend's?

Prices are shown in your local currency and can vary by country. You always see the exact amount before you pay.

Can I get a refund?

See our refund policy for the details. If something went wrong, write to us and we'll look at it.

Cancelling

How do I cancel?

Sign in, go to Plan, and choose Cancel. It takes two clicks and you keep access until the end of the period you paid for.

I can't sign in.

Use the email you entered in the quiz. We send a one-time code to that address. Check your spam folder, or contact us.

Your data

What do you do with my data?

We use it to calculate your chart, write your readings and run your plan. We never sell it. See the privacy policy for details.

How do I delete my account?

Sign in and open Settings, then Delete account. This cancels your plan right away and erases your birth data and readings.

How do I change cookie settings?

Open the cookie policy page and pick "Only essential" or "Allow all".